Automated insurance claims processing web app.
Key Outcome
Surety Insure sought to automate their manual and slow insurance claims processing workflow to improve customer trust during stressful times.
Manual claim reviews took 3-5 days, delaying payouts. Paperwork errors were common, and the lack of transparency left customers anxious about their claim status.
We created a digital portal using computer vision to assess damage photos automatically. Simple claims are routed for instant AI approval, while complex ones are prioritized for human review.
The precise tech stack engineered to deliver this solution.
Claims processing time was slashed from days to under 3 hours for 60% of cases. Customer satisfaction scores (NPS) rose by 25 points due to the speed and transparency.